Refund Policy
14-Day Refund Policy
We want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
You have 14 days from the date you receive your order to request a return.
To be eligible for a return:
-
Items must be unworn, unwashed, and unused
-
Items must be in their original condition with all tags attached
-
Items must be returned in the original packaging
Non-Returnable Items
The following items are not eligible for returns or refunds:
-
Sale or clearance items
-
Gift cards
-
Underwear, swimwear, or accessories (for hygiene reasons)
-
Items showing signs of wear, washing, or damage not caused by us
How to Start a Return
To initiate a return, please contact us at raemstudios@gmail.com within 14 days of receiving your order. Include:
-
Your order number
-
The item(s) you wish to return
-
The reason for the return
Once your return is approved, we will provide return instructions.
Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed back to your original payment method
-
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Shipping Costs
-
Original shipping costs are non-refundable
-
Customers are responsible for return shipping costs, unless the item is faulty or incorrect
Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos, and we’ll make it right.
Contact Us
If you have any questions about our refund policy, please contact us at:
raemstudios@gmail.com